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SHIPPING & DISTRIBUTIONPacking blood units for shipment.

The Hospital Services department of Vitalant manages blood and blood component inventories, and coordinates transports of product to the hospitals we serve to meet patients’ needs. Hospital Services may assist in the handling of patient specimens requiring testing.

Each transfusion facility must have a signed “Hospital Services Agreement Letter” for services provided by Vitalant. Please talk with your local Vitalant representative about your inventory model and/or special services you require.

This section of the website covers topics related to the order and delivery of blood products and operational issues, in addition to other issues covered in the Agreement Letter. Contact Hospital Services for routine communications or the Senior Director for Hospital Services for other questions you may have. Certain topics are dependent on specific Vitalant center processes. For questions, contact the Hospital Services department or Director for the center supplying your blood.

If you utilize Vitalant for compatibility testing services, please go to the Transfusion Medicine section of the website for placing orders and delivery of these components.

BILLING PROCESSES

Blood center component service (processing) fees should be listed on patients’ bills separately from hospital blood related charges. 

Contact your Vitalant representative with questions related to product or service fees, requests for credits or billing issues. They may refer you to the Blood Systems corporate Finance department.

FACILITY INSPECTION & SHIPPING QUALITY CONTROL

Upon request by the FDA, CAP, AABB or Vitalant, its agents and employees, the transfusion facility shall allow reasonable on-site inspection of blood storage facilities during normal business hours. They shall also allow the review and copying of the storage facility’s SOP for blood component storage and quality assurance records relating to blood component storage and handling.

Vitalant, one of the nation’s oldest and largest nonprofit community blood service providers, supplies comprehensive transfusion medicine services to nearly 1,000 hospitals and health care partners for patients in need across 40 states.